FAQ's

What is The  Creation Station Arts & Craft Shop?

With 20 years of experience of providing arts and craft classes, parties and events, we know how important it is to use good quality, safe products and tools. As we are passionate about creativity, we also know how important it is to have an exciting range to choose from. That's why you won’t find a better selection or better customer service anywhere else on the web. To summarise, when you purchase from us, you benefit from the following:

GUARANTEED QUALITY:
Every product is evaluated by our team for value, quality and fun factor.

10 DAY GUARANTEE:
We're so confident of our products that we offer a 10 day no quibble guarantee, so you can purchase with confidence and have 10 days to return items for a full refund or exchange.

1.5 Million+   CHILDREN & FAMILIES INSPIRED;
We’ve gained a lot of knowledge since we started in 2002. We’ve hand-picked these products as we know they are reliable, fit for purpose and are of a high standard. That's why many of our customers, keep coming back time and again, and recommend us to their friends.

FRIENDLY CUSTOMER SERVICE:
We are a family-owned company, with genuine customer service. So if you have any questions, we’re happy to answer them. Just send us a message toshop@thecreationstation.co.uk  or phone us on 01395 239700. Office hours are 9.00 am – 5.00 pm Monday Friday.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.